Trevor at LWStrength
Video Version of This Newsletter:
Not a reader? We've got you! This video covers it all.
As many of you have already seen, we have now re-arranged the dumbbells to all be in perfect ascending order (thank god). Along with other changes, we will be adding logos and numbering to each hex logo over the coming months. Please excuse any tarps, cardboard, or spray paint bottles. We will do our best to air out the studio several hours prior to classes to keep fuels and smells down to a minimum, as we have been doing thus far. We will take this time to send out a quick reminder that slamming weights down after use, is not acceptable, regardless of the weight you are using.
Some questions have been popping up in regards to a better understanding of how the daily workout categories can be viewed. Every day, a banner will appear (traditionally at the top of classes, but in rare cases on the bottom) in the classes tab that will say “LW.WOD Selector”. There will be listed your workout category for the day. In parentheses will be either an (L) or a (W). This goes back to our newsletter on cardio and weight cycles. And (L) represents your cardio (Life-Line) cycles, while (W) represents your weight work cycles. These are run in 3-day increments, Saturdays included. If you are unsure what a class category means, head over to our website FAQ to read more about each one!
Starting April 15th, we will be turning on our late cancellation and no-show automatic fee system. More info in our newsletter video recap located above.
What are the charges?
$3 for a late cancellation
$10 for a no-show, no-cancellation (the same price as our current class drop in rate)
What is considered a late cancellation and a no-show, no cancellation?
At this time, a late cancel is considered a cancellation that takes place 1 hour or less from a class you reserved for
At this time, a no-show, no cancellation is a class that a member did not attend more than 35 minutes of, and did not cancel their reservation on the app (i.e. you can't swing into class for the last half to avoid this fee)
Reservation cancellations must take place on the app. Email, text, or phone cancellations will not suffice as the slot is still being taken up at that time. All cancellations must be done on the member app. If you can not access your application to cancel a reservation, please contact us at the exact time you are trying to cancel without being able to. Contacting us 5 minutes before a class starts saying you tried to cancel a while ago but it didn’t let you, will not count as a valid form of cancellation.
How waitlists work:
Please keep in mind that when being put on a waitlist, you are asked how much time you need to be given in the event of a class opening. Bear in mind that if you are moved off of the waitlist, and then cancel your spot after the 1-hour mark, this will count as a late cancellation. We adding yourself to the waitlist, expect to get into that class, or alot yourself more than an hour on the time selector given.
How charges work:
Late Cancellation/ No-show charges will be processed within 48 hours of the occurrence to the same card as your membership.
How will important emergencies be handled:
This policy will be handled the exact same for each and every occurrence. If we were to start rating each and every situation on a scale of important to not important cancellation, not only is that unfair, but it does not hold some members to the same standard as others. We fully understand that serious emergencies do come up. That is why we are keeping these fees to a low number, and also keeping the late cancel time to 1 hour. To give members as much flexibility as possible. We want this to be an expected policy. Not one that happens sometimes and not others.
As always, if you have any questions, please don’t hesitate to reach out. See you in class!
For every 100 classes you take, get back up on the banner and sign your name! Each month, scores are updated on the whiteboard and new members who have hit a new mark will have their names added to a Signature sheet. Let's fill the banner up!
Below is our most recent Fit Force Scores!
Your brand new on-demand workouts are now available! Each month, you will get access to 2 unique online workouts. These can be done anytime throughout the month, absolutely free to all LWStrength Members. Miss class? Here is a great option!